it is an offence for any person under 18 years to buy or attempt to buy alcohol. Please drink responsibly.

 

Please read these Terms carefully and make sure that you understand them before you place an order for any product.

UK Delivery

STANDARD DELIVERY is £4.95. Delivery usually takes 2-3 working days if ordered before 7pm.

EXPRESS DELIVERY is £5.95. Delivery usually takes 1-2 working days if ordered before 7pm.

UK Delivery is free for all orders over £100. Deliveries are made Monday-Saturday. We use courier services that require age verification on delivery. Valid ID and a Signature will be required upon delivery.

We currently deliver to anywhere in the UK including Northern Ireland, Jersey, Guernsey, Isle of Man and BFPO (British Forces Post Office) addresses. UK Deliveries outside of mainland Britain may take longer to arrive.

If you choose to make any additional payments directly to a courier for any form of upgrade or custom service, The Rum Company is not liable for any refunds for this cost. Any issues with an upgraded service must be handled between the customer and the courier.

We always aim to deliver your order promptly but cannot accept liability for delay. In the case of any free upgrade to express delivery, no refunds are due in the case of delayed delivery or service interruptions. We reserve the right to cancel the delivery if the age and identity of the recipient is in doubt.

Tracking will be sent to the e-mail used to place your order. You may also receive delivery tracking to your mobile if you also provide your number. If you have missed your attempted deliveries and your order is now being returned to us, we can re-send your order once it is received. Unfortunately, we have no control over the amount of time this takes. Customers must pay for additional postage costs.

If your delivery has been lost in the post, please be as patient as you can. Unfortunately, These things happen and normally turn up just a few days late. If your order has not arrived 4 days past your scheduled delivery date, please check your emails as the courier is probably trying to arrange another delivery attempt.

BANK HOLIDAYS: No shipping collections or deliveries will be made on Bank Holidays.

CHRISTMAS DELIVERIES: Please place any orders for Christmas by 19th December with EXPRESS DELIVERY to allow for any possible delays in shipping. We also wanted to let you know we will be shipping with a limited service between 21st December 2023 - 4th January 2024. You will still be able to place orders, but any made between these dates may take slightly longer than our usual targets.

European Delivery

We also now ship to most European countries from £17*; Andorra, Austria, Balearic Islands, Belgium, Bulgaria, Canary Islands, Corsica, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Sardinia, Sicily, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey & Vatican City State.

*Delivery times and costs are increased for international shipping and are shown clearly in checkout dependent on destination and quantity. Shipping to the EU is normally 4-6 days.

IMPORTANT: Please note that customers placing orders outside the UK may be subject to import customs fees, which are not included in the order total and are the responsibility of the buyer. We recommend checking with your local customs office for information before placing your order.

WorldWide Delivery

We are unable to ship to USA or the rest of the world at this time.

It is the responsibility of the customer to report goods damaged in transit. No compensation can be offered for loss of wages due to failed or late deliveries. Customers accept responsibility for the safe storage and use of the products upon receipt. The Rum Company is not liable for damage caused by customer mishandling. 
 

RETURNS

If there is a problem with your order, items are faulty, or you wish to return goods for any other reason, please contact us at info@therum.company within 30 days of purchase. If you wish to return merchandise goods only, they must be returned unopened in their original packaging to us.

Please note that return shipping will be paid by the customer except in cases where goods are faulty, in which case they will be reimbursed to the customer. Once the goods are received back in our warehouse, a refund will be processed for the goods, minus applicable shipping costs, unless the return concerns faulty or damaged goods. The refund will appear in your account in 5 to 10 business days. We will refund you using the same method which you used to pay.

Returns must be sent to: The Rum Company, Unit 11, Sham Farm, Sham Farm Road, Eridge Green, Tunbridge Wells, Kent, TN3 9JA

Refunds will not be issued in the instance of an order being placed outside the conditions of the delivery parameters stated on the checkout page. We shall not be liable to pay any compensation to you, other than any refund as stated above. 
 

Payment Methods 

Payment can only be made using credit/debit cards through Stripe or PayPal. We cannot take orders by phone or email. Card payments are made through a secure server. The Rum Company does not store your financial details. Your personal details are not passed to any third party. Payment will be taken at the time of ordering.  
 

Age VERIFICATION POLICY

We take our responsibility in relation to the sale of age-restricted items exceptionally seriously. Licensing Act 2003: it is an offence for any person under 18 years to buy or attempt to buy alcohol. You must be aged 18 or over to make purchases from the website; by placing an order you declare that you are 18 years of age or over and understand that it is an offence to purchase alcohol as, or on behalf of, a minor.

We reserve the right to withhold delivery (or have the courier withhold delivery) to persons who appear or cannot provide evidence that they are aged 18 or over, or appear under the influence of alcohol. We will only deliver age-restricted items to the shipping address provided at checkout, which may include reception of a commercial building, etc.

We use courier services that require age verification on delivery. Valid ID as proof of age of the recipient will be required on delivery. Photo identification accepted includes; a passport, Driving licence. If the recipient is unable to provide evidence of age, the item will be returned to The Rum Company.

Should a delivery attempt be missed, the courier may leave a ‘something for you’ card following an unsuccessful delivery attempt and return it to your local collection point. The courier will require age verification at collection. Royal Mail operates a ‘Challenge 25’ policy and a signature will be required upon collection. All information we receive about customers is treated in accordance with our Privacy Policy. Please drink responsibly. 
 

Legal

By placing your order you are agreeing to the terms and conditions set out on this page. Use of any functionality of The Rum Company constitutes acceptance of the Terms and Conditions. Any personal information provided by you is confidential and will not be passed on to any other companies or organisations not affiliated with our online business. The Rum Company reserves the right to amend these Terms and Conditions without notice at any time. Your continued use of this site after changes are posted will constitute your acceptance of the changes to these Terms. 

Unless expressly indicated in the product description, The Rum Company is not the manufacturer of the products sold on our website. While we work to ensure that product information on our website is correct, manufacturers may alter their product information. Product packaging and materials may contain more and/or different information than shown on our website. If you have any specific product queries, please contact the manufacturer. This notice does not affect your legal rights. You should always read the labels, warnings and instructions provided with the product before using or consuming it and not solely rely on the information presented on our website. If you are concerned by the contents of a product, please contact the brand directly for the most accurate information.

Allergens: There are some instances where an allergen is used in making a product, which does not mean the allergen will be present in the finished product. We only want to provide you with really useful information, so we won’t mention an allergen in these circumstances.

Although The Rum Company aims to offer you the best service possible, The Rum Company makes no promise that the services at the Site will meet your requirements. The Rum Company cannot guarantee that the service will be fault-free. If a fault occurs in the service you should report it by email at info@therum.company and we will attempt to correct the fault as soon as we reasonably can.

Your access to the Site may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. The Rum Company will attempt to restore the service as soon as it reasonably can.

The Rum Company makes no promise that materials on the Site are appropriate or available for use in locations outside the United Kingdom.

Any purchases made are under the agreement that products will not be re-sold unless you have an authorised trade account with us.

We aim to ensure the prices shown are correct. If an error does occur, we will make every effort to contact you to confirm if you would like to proceed with the order at the correct price. While every effort is made to supply all items listed online, there are instances where this may not be possible. In these cases, we will contact you and offer a substitute with the same or greater value. We reserve the right to withdraw or replace products online without notice. Merchandise prices and specifications are also subject to change without notice. We make every effort to ensure that the information on this website is correct. However, The Rum Company takes no responsibility and shall not be held liable for any information relating to a third party that is incomplete, inaccurate or out of date. Even where your payment is accepted by our systems, no contract shall exist until The Rum Company has dispatched the items to you.

The Rum Company will not be held responsible for any loss, consequential loss or damage to any individual or business which may have occurred from the use (or misuse) of any product or any information contained on this website. 
 

Copyright

All content included on this website, unless uploaded by Users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of The Rum Company, our affiliates or other relevant third parties.  By continuing to use the Website you acknowledge that such material is protected by applicable United Kingdom and International intellectual property and other laws.

You may not reproduce, copy, distribute, store or in any other fashion re-use material from the Website unless otherwise indicated on the Website or unless given express written permission to do so by The Rum Company. 
 

Privacy Policy

We operate the website www.therum.company. We are The Online Rum Company, a company registered in England and Wales under company number 12596674 having its registered HQ address at Unit 11, Sham Farm, Sham Farm Road, Eridge Green, Tunbridge Wells, Kent, TN3 9JA. We are registered for VAT and our VAT number is GB 394 5517 63.

The Rum Company is committed to protecting the privacy of our site visitors and customers. We will not disclose information about our customers to third parties except where it is part of providing a service to you - e.g. arranging for a product to be sent to you, carrying out credit and other security checks and for the purposes of customer research or where we have your express permission to do so. We will not sell your name, address, e-mail address, credit card information or personal information to any third party (excluding partners from whom you may have linked to our site) without your expressed permission.

The Rum Company does not collect Personal Information about you, except when you provide it to us. When you submit your Personal Information you will be asked to consent to the processing and transfers of your Personal Information. If you would prefer that we don’t collect any Personal Information from you, please do not provide us with any such information. We will use the Personal Information you provide us only for the purposes of processing your orders and responding to any comments or questions you have.

We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing marketing plans. We may collect, store or accumulate certain non-personally identifiable information concerning your use of The Rum Company, such as information regarding which of our pages are most popular and general website administration.

We may also use your information to tell you about our products, promotions and special offers that may be of interest to you, by email, mail or by telephone. In particular, we may look at what you have previously ordered in an attempt to tell you about promotions that will be of particular interest to you. All customers are given the opportunity to opt out of receiving such further information that they give by contacting info@therum.company.

We may disclose any information, including Personal Information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request.

Sensitive information is not sought through this website. Sensitive information includes data relating to: race or ethnic origin; political opinions; religious or other similar beliefs; physical or mental health. If you do provide sensitive information, by providing that information you explicitly consent to us using it for the purposes for which it has been provided. 
 

Cookie Policy

Cookies are small pieces of text sent to your browser when you visit a site. They serve a variety of functions, like enabling us to remember certain information you provide to us as you navigate between pages on the Services. By using this website, you agree to our use of cookies. We use cookies to provide you with a great experience and to help our website run effectively. You can set your browser to not accept cookies, but this may limit your ability to use the services.